PRIVACY POLICY

This Privacy Policy describes how GEM COLORADOS LLC collects, uses, and protects personal information obtained through this website.

By using our website or purchasing our products, you consent to the practices described below.

1. Information We Collect

We collect personal information necessary to process and fulfill orders, including but not limited to:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment-related information
  • IP address and device information

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Order processing and fulfillment
  • Payment processing and fraud prevention
  • Customer support and communication
  • Email marketing and transactional communications
  • Website analytics and performance optimization

3. Payment Information

Payment transactions are processed securely by third-party payment providers.

We do not store or have direct access to full credit card details on our servers.


4. Email Communications

Customers may receive transactional emails related to their orders, including confirmations, shipping updates, and customer support communications.

We may also send marketing emails. Customers may unsubscribe from marketing communications at any time using the link provided in the email.


5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and support marketing activities.

These technologies may be used by us and by third-party partners, including:

  • Facebook (Meta) Pixel
  • Google Analytics and Google Ads
  • TikTok Pixel

6. Data Sharing

We do not sell or rent personal information to third parties.

Personal data may be shared with trusted service providers solely for the purpose of operating our business, fulfilling orders, processing payments, or complying with legal obligations.


7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.


8. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements.


9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.


10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time.

Continued use of our website after changes are posted constitutes acceptance of those changes.


11. Contact Information

For questions regarding this Privacy Policy or how your data is handled, please contact us:

Email: support@empireclubcs.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
Response Time: Within 24–48 business hours